Last week Tata sky, my cable provider decided to change channel numbers for no discernable reason. Here is what happened
1. All my favorites switched to new channels that were clearly not my favorites
2. Kids suddenly got full access to all their favorite channels without restrictions and in effect rest of us adults losing control on the remote
3. There was this marquee text about this very stupid channel number change, on all channels with a black background that pretty much made all subtitles on the bottom half screen unreadable, on news, on scores etc in a season of Wimbledon, F1, Euro, Brexit.
4. Now on the hard button remote I am forced to enter 4 digits against 3.
All in all Tata sky did not bother to retain the preferences of users, it also made wrong updates to them without a reason making the experience rough.
It is time someone took a course or at least a page from human-computer interaction to Tata sky.