metaidea

Exploitation as contradiction in ideality

2 really disparate examples of exploitation here, I will do a couple of illustrations for defining these contexts as contradictions in players’ ideality and then applying a trend.

One from the affordable internet efforts and why even with reducing capex and opex telecom companies would not cut prices to customers and continue to exploit.

Player Function Ideality Contradiction and resulting exploitation
ISP/Carrier/Operator connect subscribers                          to internet not lose subscriber base, increasing revenues/cash flows, decreasing spend, monopoly increasing average revenue and profit per user directly contradicts with customers ideality to pay
Customer/Subscriber connect to internet for access to services and information pay nothing for connectivity, highest speed possible, always connected ties with devices, price increasing data plans, speed limitations, and forced congestion from operators
Investor invest for returns in companies that make profits reducing capex and opex with increasing revenues and profit is approaching ideality reduced customer service levels and migration of customers, puts revenue and profits on a decline, hence the stock value as well
Media Industry create and distribute media monopoly for content and affiliated business, no other competitive media / distribution channels becomes viable Access to media from internet directly contradicts with their business model to sell content from traditional forms of discs, cable tv content

Second example is around immigration from the recent Syria crisis, even though legal immigrants add value to the migrated place, why politicians continue to exploit voting population by fueling negative perceptions around immigration. But still continuing to turn a blind eye on labor exploits of immigrants to continue with a not so competitive economy.

Player Function Ideality Contradiction and resulting exploitation
State/Politician development and upholding state  sovereignty zero dollars spent on regulation, and citizens get all priority services from government, and never lose an election allowing cheap immigrant labor into non-subsidized industries maintains a bad economy building a false perception around immigration maintains status quo and votes from conservative population that wants to maintain sovereignty
Immigrant Labor to industry every border is open, every country is ‘migration’ worthy, on par with citizen benefits, rights protected lack of labor law to govern their employment means giving away rights, without votes or rights deprived of having a voice in the country
Industry/Employer Value creation for economy, investor, and customers cheap and exploitable labor use and less than minimum working conditions for higher profits, no litigation on violations lack of labor inspection / governance maintains  status quo, including less than worthy labor conditions and pay to immigrants and this as the only way to maintain competitiveness in a falling economy
Citizen Tax payer and uses benefits from state.Also customer for industry. Subsidized sectors, and unemployment benefits for citizens, Pay/Benefits without job. Subsidy perceived as right and any state capital spent on immigrants is actually something the citizen could be deemed eligible for as lost/wasted.
Border Control Regulate migrant flow into state no immigration (legal / illegal) means no patrol or control necessary migrants posing threats to sovereignty, and citizen welfare, calls for massive spend in border control and leading to a back passage creation

Now in both cases at super system level, you could add regulations that will move some functions from the players to another neutral authority. So Regulatory Authority could standardize price plans, open up migrations across, just like they do in insurance policy terms and conditions. Similarly new technology like unlimited connectivity say from Google Moon or, open id, could turn functions in favor of customers/migrants, while skewing for specific types of businesses and not the legacy ones.

In both cases simple system completeness trend will show deficiencies in the governance bit, and a massive undercut of benefits from customers/migrants as a driving force for the functions delivered.

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metaidea

Evolution and speed measures for innovation

I keep hearing “becoming more nimble“, “quickly responding to customer needs with ideas”, “rapid prototyping” that inherently speak of a speed metaphor in innovation. But what if we were proceeding in the wrong direction but very fast. An independent speed measure without looking at the evolution direction is meaningless and risky from an investment perspective. Very similar to running a project that is on time, under budget but for the wrong requirements.

It would be useful to look at the evolution within a space as ideas get developed using different methods.

For speed of course the measures will have some form of time in the denominator like

  1. Ideas per month per area
  2. Prototypes completed per month per technology
  3. Investments per year per portfolio

These can be plotted easily for comparison of speed across a time frame.

But what about the direction, here I feel directly tying business alignment on longer term goals and strategy comes in. A simple evolution potential is a web plot touching multiple different evolution directions usually within a single portfolio or in some cases many portfolio. It is a relative figure that gets plotted across the dimensions comparing against the maximum possible limit or an ideality (usually a scientific limit, like speed of light,  mobile internet reach, maximum load etc or the Ideal Final result we talk in TRIZ). All the axes are equidistant and same scale as the values are normalized as below

Normalized plot value ={Actual value – minimum need} / {Maximum/Ideal value – minimum need}

For example dimensions of a CRM system evolution you may have

  1. Communication / engagement frequency
  2. Revenue per sales staff
  3. % sales from new technology / service
  4. customer service satisfaction index

each round of innovation around maximizing these dimensions will be tracked on a single plot like below, giving you a sense of progress from those ideas. (Try and imagine what your head of sales told in last quarter analyst meeting on any of the metrics)

EvolutionPotential (2)

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metaidea

Using Innovation tools in Pocket Mod

I created below images to be part of a pocket mod, covering few innovation tools that I use.

Functional Analysis

Ideal Final Result

Trimming typically used in conjunction with FA

Trends of system evolution, though there are 8 for simplicity sake printing only 5 simple

SCAMPER has formed basis for many innovation offerings, it is simple yet powerful

Resources everywhere

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metaidea

Community Stimulation Ideas 2

In this post, I will touch one aspect of the stimulation exercise viz. visioning (not those usual platitudes, but something more real and has utility to the community). Both the methods are very similar and rely on the same simple cognition fact that we cannot tell lies backward in time. We can easily build a grandiose of lies as we move forward in time but try doing it backward, we cannot go farther than 2 steps. The methods are

  1. Ideal Final Result from the TRIZ method portfolio
  1. Future Backwards from the Cognitive Edge method portfolio

IFR/Ideality as it is popularly known is a combination of 3 things is defined as [Benefits/(Cost + Harm)]

Instead of taking incremental steps forward in time, you take a far reaching jump to sometime in future and assume that the functions/benefits of the community is achieved without any harm and cost to the members. As you move backwards you can notice the number of options/choices increase.

Once you have done this, you search for solutions for intermediates back from the IFR, you can bin time as is convenient to the community

3 questions that should be asked in the same order during this process are

  1. What is the IFR of my community?
  1. What is stopping me from achieving that and why?
  1. How could you make that disappear? What resources are available to help?

Finally you can possibly find other communities that have already solved those problems.

During the process of doing IFR you can actually surface many conflicts that exist between community and members, as IFRs tend to be vastly different, mark them as key opportunities or issues that need resolutions/agreements.

Future Backwards is a complexity based facilitation technique that is used "to increase the number of perspectives that a group can take both on an understanding of their past, and of the range of possible futures. It can be used to discover what entrained patterns of past perception in an organization are determining its future"

In a Future backwards you will have

· Current state (the situation that we are currently in and going backwards what decisions, events and turning points led to it)

· Hell (if Murphy’s law was in full action ("everything that can go wrong, going wrong"), what events can lead to it and what would happen to the situation in a specific time period usually 1-2 years)

· Heaven (if everything was going right, what would the situation look like and what events might lead to it in the period)

· Turning points or Accidents (that can lead from one event to previous i.e. backwards in time)

Like in the picture below

You will start with explaining the current state and drawing key ideas/events. Choose one of the most significant idea/event and keep going back in time identifying prior turning points. This is step 1.

Start from top right to map back from the impossibly extreme heaven and do the same process of mapping backwards turning points possibly towards a past event. This is step 2.

Next start from the bottom right to map back from impossibly extreme hell and do the same process of mapping backwards turning points possibly towards a past event. This is step 3. Time stamps are optional for all the events. Facilitation takes 2-3 hrs with some deep silences in between.

Several outcomes are possible from the above 2 methods that include visions, roadmaps, patterns of entrained thinking, seeing how past influences our future, marked differences in different groups’ understanding of the current state etc.

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cognoise

TRIZ India Posts Sept 10

Me posting back at trizindia.org

http://trizindia.org/profiles/blogs/ifr-at-google
The above post is more of a stumbled upon example of Ideal Final Result.

http://trizindia.org/profiles/blogs/on-time-and-relationships
This post I have raised an important question on the problem definition tools, that has gone unheeded in both trizindia as well as TRIZ Developers forums. Except for Anoop Kurup acknowledging the problem.

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