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Patterns in Leading Change

The idea of patterns is not new, but what is new is the methods and models for change that are now available that leverage patterns. Behavior and organizational change can now be effectively managed with these tools. I believe these will spawn variants in the consulting business (offered with the following adjectives superior, new, all new, refined, proven etc). Below are the originals that I learnt from.

Fearless change 

is a classic work, this book has a comprehensive collection of  patterns and methods to manage change, and it is very people centric. It is a worthy investment for any organization that is serious about making change be it *mm, km, innovation, 6 sigma, operational excellence or whatever.

Behavior Grid

from the BJ Fogg research base is another solid tool. I strongly recommend using the grid and methods or the easier wizard which I am sure is also a product of the applying persuasive tech.

behaviour grid captology.stanford.edu/

Here is my spin to the behavior grid specifically for innovation, change should be viewed as change in parameter. Green, blue, purple, grey and black are just ways in which a parameter can change. When the TRIZ contradiction matrix or another method set says parameter change, use the above as guideline for the real change.

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How to deal with Avoid Task and Seek Attention behaviours?

Below 2 behaviors are common in the workplace that is necessary for every change agent to understand. They are critical to every change and system roll out.

Task Avoidance Behavior

Task avoidance behavior manifests as excuses even when there is agreement that the system or change is a worthwhile thing to try. There are many games like the Yes, but… that makes it difficult to spark action. To work around this issue, what I do typically is keep collecting excuses, and for each of the excuses find what “the precious” is, it could be time, effort, attention, presence among many others and gift them free.

Attention Seeking Behavior

Attention seeking is not really a problem, but it requires significant effort usually in the form of habits to sustain action. Social media actions like "like", +1 or transactional superlatives like "awesome" or even a simple "pat on the back", “Bravo” are undervalued. So to sustain attention it is necessary to come up with ideas that are high pedestal and keep coming up with ideas for different actions. If the prize or attention is easily gamed then it diminishes in value and no longer encourages action. So here the change agents’ job is to come up with large number of ideas using simple techniques like Forced Association, on what is available and direct attention to the action and not the pedestal.

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