Heavily influenced by my current reading of Diffusion of Innovations by E Rogers. I was reflecting on how KM fails to diffuse. From a diffusion perspective I have experience in hitting a few successful S curves and some not so successful ones or those that fizzled out before hitting a critical mass of adopters.
The KAP framework as Rogers notes may not be really scientific and may prove nothing from a data/theoretical standpoint. But it has application on the field. KAP is a simple framework used to evaluate
- Knowledge (K) : whether potential users have means to get knowledge on KM systems, processes and develop the minimal skills to use them
- Attitude (A) : whether there exists a favorable attitude toward the new KM systems, processes among the intended users
- Practice / Adoption (P) : whether KM adoption / practice happens with new users over a period
KAP gap is real in organizations specifically in adopting new processes that are not mandated including KM in most cases. May be a small walk across the building can bring to surface existing gaps.
WIth no KAP, KM is kaput…